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E-commerce brands

Every customer answered, every cart recovered, every buyer back again.

Navi automates customer service, abandoned carts and repeat purchases on WhatsApp and Instagram, so you grow without hiring.

  • < 1 minto answer “where is my order?”
  • H+1 · D+1abandoned cart reminders on WhatsApp
  • 1review request after every delivery

Our targets for every automation we build.

Where founders usually start

  • Customer support

    Customer service on WhatsApp and Instagram

    Order questions answered in a minute, day and night.

    Eighty messages a day: tracking, sizes, returns.

    Before

    Customers wait a day; some cancel.

    After

    An assistant reads the order status, answers tracking and size questions, starts returns, and hands only the tricky cases to your team.

    Fast answers without a bigger team.

    • Shopify
    • WhatsApp
    • Instagram

  • Sales

    Abandoned carts recovered

    A cart left at checkout gets a friendly nudge.

    Seven carts out of ten are abandoned at checkout.

    Before

    A single generic email that nobody opens.

    After

    One hour later a WhatsApp with the product photo and a question; the next day a small incentive if they have not ordered.

    Sales you were already losing, back.

    • Shopify
    • WhatsApp
    • Email

  • Marketing

    Reviews after every delivery

    Social proof that builds itself.

    Hundreds of orders a month, a handful of reviews.

    Before

    New visitors hesitate without reviews.

    After

    Three days after delivery: a message asking for a review with a photo; a problem opens a support case instead.

    More reviews, higher conversion.

    • Shopify
    • WhatsApp
    • Judge.me

  • Marketing

    Repeat purchases on time

    Customers are reminded when they are about to run out.

    A skincare brand whose products last about six weeks.

    Before

    Customers forget and buy elsewhere.

    After

    Five weeks after the order: a personal message with a one-click reorder link.

    More lifetime value per customer.

    • Shopify
    • WhatsApp
    • Klaviyo

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What Navi builds

  • Workflow automation

    Connect your tools and remove repetitive work across sales, operations and finance.

  • AI assistants

    Assistants trained on your processes to answer, prepare and route work for your team.

  • Integrations

    Your CRM, e-commerce, documents and payments talking to each other reliably.

  • Consulting

    Strategy and research on where AI actually creates value in your company.

Automate one step at a time

Small automations. A business that runs itself.

Nobody automates a company in one go. You remove one repetitive task, then another, then another. Each one looks small; together they become the business that keeps moving while you build it.

  1. 1
    First

    Customers get answers on WhatsApp and Instagram in a minute.

  2. 2
    Then

    Abandoned carts come back with a friendly message.

  3. 3
    Soon

    Happy buyers review and reorder on their own.

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