Delete your Aya account

1. In the app

• On your phone or your computer, open your profile (your initial at the top), then Profile.
• Tap "Delete my account", read what goes, then type the word shown to confirm.
• Aya stops your subscription, disconnects your tools, erases your data and signs you out. You receive a confirmation email.

2. Without the app

Write to administration@naviassistant.ai from the email address of your Aya account, with the subject "Delete my account". We confirm your identity by replying to that address, then delete the account within 30 days and tell you when it is done.

3. What is deleted

• Your account, profile and preferences.
• Your conversations, Aya's Brief, notes, remembered facts, contacts, deals, documents, files, transcriptions and business memory.
• The connections to your tools (Gmail, Outlook, calendars, Drive and the others): their access is revoked and their tokens deleted.
• Your vault: the encrypted secrets and their keys.

4. What is kept

Only what the law requires for accounting: invoices, amounts and the technical record of costs, without the content of your account, for the period required by law. A short technical line records that the account was deleted and when.

5. Your subscription

Deleting the account stops your subscription at once: you are not charged again. A period already paid is not refunded, unless the law of your country requires it.